Privacy Policy
Effective Date:Sep 14, 2026
This Privacy Policy explains how ZENCRM API Panel, operated by ZENCRM Tech Solutions, collects, uses, stores, and protects information when you access our website, software platform, WhatsApp Business Platform integrations, and related services.
1. Information We Collect
We may collect the following information:
Name and business information.
Email address and phone number.
Billing and payment information.
WhatsApp Business Account information.
Business verification details.
Customer contact information uploaded by users.
Technical information such as IP address, browser type, device information, and usage logs.
2. How We Use Information
We use collected information to:
Provide WhatsApp Business Platform services.
Manage customer accounts.
Process transactions and subscriptions.
Provide technical support.
Improve platform performance and security.
Comply with legal obligations.
Enable messaging and automation services requested by customers.
3. WhatsApp and Meta Data Usage
ZENCRM API integrates with the WhatsApp Business Platform and Meta services. Data received through Meta APIs is used solely to provide requested business communication services.
We do not sell, rent, or misuse data obtained through Meta or WhatsApp services.
4. Customer Responsibility
Users are responsible for obtaining proper customer consent before sending messages through the WhatsApp Business Platform.
Users remain responsible for the data they upload or process using our services.
5. Data Sharing
We may share information with:
Meta Platforms, Inc. and WhatsApp Business Platform.
Payment processing providers.
Cloud hosting and infrastructure providers.
Legal authorities when required by law.
We do not sell personal information to third parties.
6. Data Security
We implement reasonable administrative, technical, and organizational security measures to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no internet-based system can be guaranteed to be completely secure.
7. Data Retention
We retain information only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements.
8. User Rights
Users may request:
Access to their personal information.
Correction of inaccurate information.
Deletion of personal information.
Account closure and data removal.
9. Cookies and Analytics
Our website may use cookies and analytics tools to improve user experience, monitor website performance, and understand usage patterns.
Users may disable cookies through their browser settings.
10. Third-Party Services
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party providers.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will become effective upon publication on this page.
13. Contact Information
ZENCRM Tech Solutions
ZENCRM API Panel
Phone: +91 6361977049
Email: haridev4049@gmail.com