Refund Policy
Effective Date: Sep 14, 2026
This Refund Policy applies to all products and services provided by Zencrm API, operated by Zencrm Tech Solutions. By purchasing our services, you agree to this Refund Policy.
1. Service Nature
zencrm API provides digital software services including WhatsApp Business API integrations, automation tools, chatbot services, campaign management, CRM integrations, and related cloud-based technology services.
Due to the digital nature of our services, refunds are limited and subject to the conditions described below.
2. Non-Refundable Services
The following payments are non-refundable:
WhatsApp API setup fees.
Software subscription fees already utilized.
Meta conversation charges.
Third-party service fees.
Custom development services.
Consultation and implementation services.
Business verification assistance services.
Green Tick verification assistance services.
3. Subscription Cancellation
Customers may cancel their subscription at any time. Cancellation will stop future billing cycles.
No refund will be provided for the current billing period once services have been activated or used.
4. Eligible Refund Cases
Refund requests may be considered only in the following situations:
Duplicate payment made by mistake.
Incorrect billing due to technical error.
Service could not be activated due to a verified fault from our side.
Approved refunds will be processed to the original payment method.
5. WhatsApp Business Platform Approval
Business verification, WhatsApp API approval, messaging limits, quality ratings, and account status are controlled solely by Meta.
zencrm Tech Solutions does not guarantee:
Business Verification approval.
WhatsApp API approval.
Green Tick Verification approval.
Specific messaging limits.
Meta review outcomes.
Therefore, refunds will not be provided due to rejection, suspension, restriction, or decisions made by Meta Platforms.
6. Refund Request Process
To request a refund, customers must contact our support team with:
Registered account information.
Payment receipt or transaction ID.
Reason for refund request.
Refund requests must be submitted within 7 days of the payment date.
7. Refund Processing Time
Approved refunds may take 7–15 business days depending on the payment provider and banking system.
8. Policy Updates
We reserve the right to modify this Refund Policy at any time. Updated versions will be published on this page.
9. Contact Information
zencrm Tech Solutions
Zencrm API
Website: https://zencrm.in
Phone: +91 6361977049
Email: haridev409@gmail.com